2.⁠ ⁠BOOKING & SERVICE REQUEST

• All bookings must be made through the Solvo platform.

• Customers are responsible for providing accurate and complete information.

• Solvo reserves the right to cancel requests that are incomplete, misleading, or unsafe to perform.

3.⁠ ⁠INSTANT PRICE SERVICES

• Prices shown are estimates based on the information provided.

• Additional work or charges require customer approval through the platform before proceeding.

• Contractors must obtain approval before performing extra work.

4.⁠ ⁠SITE VISIT & QUOTATION

• Certain services require a site inspection before final pricing.

• A site visit fee is payable upfront.

• The site visit fee will be deducted from the final invoice if the quotation is accepted.

• The site visit fee is non-refundable if the quotation is rejected.

5.⁠ ⁠PAYMENT & ESCROW

• Payments are processed through Solvo’s secure payment system.

• Funds may be held in escrow until service completion is confirmed.

• Solvo will release payment to the contractor after completion, less applicable platform commission.

6.⁠ ⁠CANCELLATION & REFUND

6.1 Customer cancellations:

• More than 24 hours before service → refundable

• Less than 24 hours before service → deposit forfeited

6.2 No-show or denied access:

• Deposit or site visit fee is forfeited.

7.⁠ ⁠SERVICE COMPLETION & CONFIRMATION

• Customers are required to confirm completion via the platform.

• If no dispute is raised within 24 hours after completion, the job will be deemed completed.

8.⁠ ⁠CONTRACTOR STATUS & RESPONSIBILITY

• Contractors are independent service providers and not employees of Solvo.

• Contractors are fully responsible for workmanship, safety, tools, and compliance.

• Contractors are liable for damages or negligence arising from their work.

9.⁠ ⁠PERFORMANCE & RATINGS

• Contractors are rated based on service quality, punctuality, and professionalism.

• Repeated poor performance or violations may result in suspension or termination.

10.⁠ ⁠LIMITATION OF LIABILITY

Solvo shall not be liable for any acts, omissions, damages, losses, or disputes arising from services provided by contractors. Any service dispute is between the customer and the contractor.

11.⁠ ⁠FRAUD, BYPASS & MISUSE

• Users must not bypass the platform to avoid fees.

• Accounts involved in fraudulent activities may be suspended or terminated.

12.⁠ ⁠MODIFICATIONS

Solvo reserves the right to modify these Terms & Conditions at any time. Continued use of the platform constitutes acceptance of updated terms.

13.⁠ ⁠GOVERNING LAW

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.